Casino Com Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to Casino Com ("we", "us", "our") and covers all personal data collected through the casinocom.vu website, the Casino Com mobile application, and any other Casino Com services or communications.

"Personal data" means any information that identifies you or could reasonably be used to identify you — your name, contact details, date of birth, payment information, and account activity are all examples. This policy explains what we collect, why we need it, and what we do with it.

This policy is written specifically for players in the Philippines. All references to data handling reflect our practices for Filipino players accessing Casino Com from Manila, Quezon City, Cebu, Davao, and all other locations within the country.

2. Data We Collect

Casino Com collects the following categories of personal data:

3. How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, or contact our support team.
• Automatically — when you use the Casino Com platform, certain technical information such as your IP address, device type, and session activity is recorded by our systems.
• From third-party service providers — our identity verification and payment processing partners may share verification outcomes or transaction status updates with us as part of the services they provide to Casino Com.
• From cookies and similar technologies — as described in Section 7 below.

4. How We Use Your Data

Casino Com uses your personal data for the following purposes:

• To create and manage your player account.
• To verify your identity as part of KYC requirements, including confirming that you are at least 21 years of age.
• To process deposits and withdrawals in Philippine Peso via your chosen local payment method.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To monitor account activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling.
• To respond to your customer support enquiries and resolve any disputes.
• To send you account-related communications such as transaction confirmations, security alerts, and OTP messages.
• To improve the Casino Com platform through anonymised usage analysis.

We do not use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new purpose, we will update this policy accordingly.

5. When We Share Your Data

Casino Com does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through supported local payment channels. Payment service providers receive only the data necessary to process your transaction.
• Identity verification services — to verify your identity and age as part of KYC requirements. These partners are bound by strict data handling obligations.
• Platform infrastructure providers — companies that host or support the Casino Com platform may process data on our behalf under contracts that require them to handle it securely and only as instructed by us.
• Legal and regulatory requirements — where we are required by applicable law, court order, or regulatory authority to disclose information, we will do so to the minimum extent required.
• Fraud prevention — in cases of suspected fraud or illegal activity, relevant information may be shared with appropriate authorities.

6. Payments and Financial Data

All financial transactions on Casino Com are processed in Philippine Peso (PHP). When you make a deposit or request a withdrawal, the payment details you provide are transmitted securely to our payment processing partners. Casino Com does not store full card numbers or equivalent sensitive payment credentials on our own servers.

Supported payment channels include GCash, Maya, Philippine online banking, mobile banking, and bank transfer. Transaction records — including amounts, dates, and payment method types — are retained as part of your account history and may be used for dispute resolution, fraud investigation, and regulatory compliance.

Casino Com requires that all payment accounts used for deposits and withdrawals be registered in your own name. This is both a security measure and a requirement under our anti-money laundering practices.

7. Cookies and Tracking Technologies

Casino Com uses cookies and similar technologies to support the operation of the platform and improve your experience. The main types of cookies used are:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be turned off without breaking core platform functionality.
• Functional cookies — remember your preferences such as language settings and your last visited game section.
• Analytics cookies — collect anonymised data about how players use the platform to help us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies — help detect unusual login behaviour and protect accounts from unauthorised access.

Most web browsers allow you to control or block cookies through their settings. Note that disabling essential cookies will affect your ability to use Casino Com normally.

8. How Long We Keep Your Data

Casino Com retains personal data for as long as your account is active and for a reasonable period thereafter in order to meet legal, regulatory, and operational obligations. Specific retention considerations include:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable record-keeping obligations.
• Transaction records in PHP are retained to support dispute resolution and any required financial auditing.
• KYC documents are retained for as long as required under applicable anti-money laundering standards.
• Support communications are retained for a reasonable period to support the resolution of follow-up queries or disputes.

When data is no longer required for any of the above purposes and there is no legal obligation to retain it, Casino Com will securely delete or anonymise it.

9. Your Rights

As a player in the Philippines, you have the following rights in relation to your personal data held by Casino Com:

• Right of access — you may request a copy of the personal data Casino Com holds about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion — you may request that your personal data be deleted, subject to our legal and regulatory obligations that may require us to retain certain records.
• Right to object — you may object to how your personal data is being used in certain circumstances.
• Right to restrict processing — in certain situations, you may ask us to limit how we use your data.

To exercise any of these rights, contact Casino Com support at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe. Note that some requests may be subject to identity verification before they can be processed.

10. Security Measures

Casino Com applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and Casino Com servers.
• OTP (one-time password) authentication to verify login and sensitive account actions.
• Access controls that limit internal access to personal data to authorised staff with a legitimate need.
• Regular security monitoring to detect and respond to suspicious activity on accounts and the platform.

While Casino Com takes reasonable steps to keep your data secure, no system is completely immune to risk. You are responsible for keeping your own login credentials private and for reporting any suspected unauthorised access to your account promptly.

11. Minors

Casino Com is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account or provided personal information on the platform, we will close the account and delete the associated data as promptly as possible.

If you have reason to believe that a minor has accessed or registered on Casino Com, please contact us at [email protected] so we can investigate and take appropriate action.

12. Policy Updates

Casino Com may revise this Privacy Policy from time to time to reflect changes in how we operate or in applicable laws and regulations. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

We encourage you to review this page periodically. Continuing to use Casino Com after an updated policy is published indicates your acceptance of the revised terms. If a change significantly affects how we handle your data, we will make reasonable efforts to notify you through your registered contact details.

13. Contact Us

If you have any questions about this Privacy Policy or about how Casino Com handles your personal data, please reach out to us:

• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions about accounts and data.

For data-related requests — such as accessing, correcting, or deleting your personal data — please include your registered email address and a clear description of your request when you get in touch. We aim to respond to all privacy-related enquiries promptly.